Warranty & service
Warranties & your legal guarantee
Consumers buying new goods have a legal guarantee of at least two years from delivery. Additional manufacturer warranties apply independently and do not restrict your statutory rights, which can be exercised free of charge.
At least 2 years of legal guarantee protection
RedStar24, as the seller, is your contact for defects present on delivery. In Germany the statutory period for new goods is generally two years from delivery. Statutory extensions and additional mandatory rights remain applicable; other countries may provide longer periods.
You can generally choose between repair and replacement free of charge, subject to the statutory conditions and limits. A price reduction, cancellation and, where applicable, damages may also be available under the law. The seller bears the necessary costs of bringing the goods into conformity.
If the goods are repaired as a statutory remedy, the original limitation period is extended once by twelve months under section 475e(5) of the German Civil Code, where that provision applies to your purchase.
Report the defect to support@redstar24.de, identifying your order and describing the issue. Proof of purchase, such as an invoice or payment receipt, helps us identify the transaction. Original packaging is not required for statutory claims.
MyWall: 20-year manufacturer warranty for marked mechanical brackets
Transmedia provides a free 20-year manufacturer warranty for mechanical my wall brackets bought after 1 March 2017 with the 20-year warranty seal on the packaging. It applies in Germany, Austria and the Netherlands from handover. This does not establish a blanket 20-year warranty for all MyWall products, particularly motorised models.
The warranty covers the specified properties and construction, material and manufacturing defects when the bracket is used as intended. Under the manufacturer’s terms, defective brackets are replaced free of charge, including postage; discontinued models are replaced with a comparable successor.
Send the affected bracket and proof of purchase directly to the guarantor, marked “20 years warranty”: Transmedia Kabelverbindungen GmbH, Abteilung my Wall, Profilstraße 11, 58093 Hagen, Germany. Your free statutory remedies against RedStar24 remain unaffected.
Read the full MyWall manufacturer warranty termsYour legal guarantee rights in the EU
Additional RedStar24 manufacturer warranty
The following additional terms apply to RedStar24 goods expressly advertised with the existing two-year warranty promise. This voluntary manufacturer warranty is separate from the statutory legal guarantee.
2 years from the invoice date
Federal Republic of Germany
Only goods expressly advertised with this warranty promise.
The warranty is additional to your statutory rights and does not limit them.
What the manufacturer's warranty covers
If a material or manufacturing defect occurs during the warranty period, RedStar24, as guarantor, will provide one of the following remedies at its discretion:
Free repair
RedStar24 may repair the affected goods free of charge under the warranty.
Free replacement
Alternatively, the goods may be replaced with an equivalent item. If the original product is no longer available, an equivalent successor model may be used.
How to make a warranty claim
- 1Report the warranty case
Contact RedStar24 GmbH and describe the material or manufacturing defect you have identified.
- 2Send the goods for inspection
The goods must be sent in so that the warranty case can be inspected. Package them securely to prevent additional transport damage.
- 3Include a copy of the invoice
Include a copy of the original invoice. It is used in particular to verify the warranty period. If the seller is not shown on the invoice, also provide the seller's name and address.
- 4Inspection and warranty remedy
If the warranty claim is justified, RedStar24 will choose between free repair and free replacement in accordance with these warranty conditions.
When the warranty does not apply
Warranty claims are excluded where the damage was caused by any of the following:
- misuse or improper handling
- environmental influences such as moisture, heat, overvoltage or dust
- failure to observe safety precautions
- failure to follow the operating instructions
- external force, for example impact, shock or dropping
- unauthorised repair attempts
- normal wear and tear
Shipping costs for a justified warranty claim
If the warranty claim is justified, the warranty handling is freight-free. Necessary shipping costs initially paid by you will be reimbursed by the guarantor.
Your statutory rights remain unaffected
The consumer's statutory rights against the seller in the event of defects remain fully available and can be exercised free of charge. The manufacturer's warranty is an additional voluntary benefit and does not restrict those rights.
Good to know
Frequently asked questions about the manufacturer's warranty
Key points on the warranty period, documents, shipping and statutory rights.
What is the difference between the warranty and statutory rights for defects?
The manufacturer's warranty is an additional voluntary benefit. Statutory rights for defective goods exist independently against the seller and are not restricted by the warranty.
When does the two-year warranty period start?
Under these warranty conditions, the warranty period begins on the invoice date and lasts for two years.
Do I need the original packaging?
Original packaging is not stated as a condition of this warranty. However, the goods must be packaged securely for shipment so that no additional damage occurs in transit.
What happens if the original item is no longer available?
For a justified warranty claim, RedStar24 may provide an equivalent item or, where necessary, an equivalent successor model as the replacement.
Does the manufacturer's warranty apply outside Germany?
No. The territorial scope of this warranty promise is limited to the Federal Republic of Germany.
Who pays the shipping costs for a warranty claim?
For a justified warranty claim, handling is freight-free. Necessary shipping costs initially paid by you will be reimbursed by the guarantor.
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