The manufacturer RedStar24 provides a two-year warranty on the goods advertised with the warranty promise. The warranty period begins on the invoice date. The manufacturer's warranty covers the Federal Republic of Germany. If material or manufacturing defects occur during this period, the manufacturer, as the guarantor, will provide one of the following services at its discretion:
- free repair of the goods or
- Free exchange of the goods for an equivalent item (or a successor model if the original product is no longer available).
In case of warranty claims, please contact the guarantor:
RedStar24 GmbH
Adam-Opel-StraĂźe 22
67227 Frankenthal
Email address: support@redstar24.de
Warranty claims are excluded in the event of damage to the goods caused by
- abusive or improper treatment
- Environmental influences (humidity, heat, overvoltage, dust, etc.)
- Failure to observe any safety precautions
- Failure to follow the operating instructions
- Use of violence (e.g. hitting, pushing, falling)
- unauthorized repair attempts
- normal wear and tear
Claiming a warranty claim requires that the guarantor be given the opportunity to examine the warranty claim by sending the goods in. Care should be taken to prevent damage during transport by using appropriate packaging.
To claim warranty service, you must include a copy of the original invoice with the shipment. Please understand that the manufacturer may refuse warranty service without this copy. The invoice copy is used to calculate the warranty period. You must also provide the name and address of the seller, unless this is clearly stated on the enclosed copy of the invoice.
If your warranty claim is valid, the warranty will be processed freight-free. Any shipping costs you incur will be reimbursed by the guarantor.
A notice:
Your statutory rights are not limited by this warranty. In particular, any existing statutory warranty rights against us remain unaffected by this warranty.