We deliver to all countries of the European Union , as well as to Switzerland and Great Britain .

The exact shipping costs are calculated automatically during the ordering process – depending on the number of packages and the destination.

We pack and ship all orders received by 2:00 PM on the same day.

• Germany: Usually 1–2 working days .
  
• International : 3–5 working days depending on distance.

Once your shipment has been handed over to DHL , you will automatically receive a tracking link via email. This allows you to view the status of your shipment at any time – from pickup to delivery.

We offer a wide selection of secure and fast payment methods : PayPal , Klarna , Amazon Pay , Apple Pay , credit card , and Shop Pay . You can select the most convenient option directly during checkout—of course, SSL-encrypted and with buyer protection from the respective providers.

You can return items within 30 days of receipt provided they are undamaged , complete and in their original condition , including packaging.

For large projects , we offer customized return policies —e.g., for construction projects, when excess material needs to be returned. Please contact us in advance.

We usually process attributable returns immediately after receipt of goods.

If complete information on the assignment is not available, we will do everything in our power to identify the return manually.

If you have not received a refund after the usual processing time , please contact us immediately.

We offer you the full statutory warranty . If you have any questions or problems, our technical support team with experienced cable specialists is available to assist you – whether by email, phone, or video consultation. Together, we'll find the fastest and best solution for you.

Yes, you will automatically receive a VAT invoice after shipment. Upon request, we can also send it to you directly via email or upload it to your customer account. Perfect for private buyers, companies, and public institutions.

We accompany you from the first question to the perfect connection.

Whether you need advice before purchasing, support during installation or help with a warranty claim – with us you are not speaking to an anonymous call center, but to real experts who are familiar with our products.

Directly and without detours:

📞 06233 304 15 11

✉ support@redstar24.de

Available : Monday–Friday 8:00 - 14:00