Help & frequently asked questions

Check the connections on both devices and the intended location first. Then compare the length, design and technical data of the selected variant. A product name alone does not establish compatibility.

Measure the actual route and allow for the connection ends. The calculator totals equal cable runs, a percentage allowance and a single additional allowance. Calculate different runs separately.

Include the item number or product link, device model, connectors, length and installation location. For installation cables, include conductor type, cross-section or AWG and the connection components.

Delivery within Germany is free with no minimum order. Unless the product specifies otherwise, our shipping terms state 1–3 days within Germany and 5–7 days abroad. The full terms explain when this period starts, exceptions and international charges.

The available methods are shown at checkout and depend on factors including destination, currency and provider. Invoice or instalment payment may require approval by the provider.

Contact us promptly with the order number and requested change. We will check its processing status. Changes may no longer be possible after dispatch.

To withdraw, use the contact details or form in our withdrawal terms. For a defect, provide the order, item and a description of the issue. Photos can help with assessment. Withdrawal and statutory remedies for defects are separate rights.

No. Statutory rights for defects apply against the seller. A manufacturer warranty is an additional voluntary undertaking with its own terms. Check the warranty page and the item for duration, scope and eligible products.

Use your customer account with the email address used for your orders. The rewards area shows points and available rewards. Status discounts also require spending and order thresholds over twelve months. Full rules are on the programme page.